1. Introduction
These Terms and Conditions govern your use of services provided by ShipLink Ltd, trading under the Pack & Send franchise. By using our services, you agree to comply with and be bound by these Terms.
2. Services Provided
We provide packing, shipping, freight, and logistics solutions for valuable, awkward, or fragile items. All services are subject to availability and suitability for transport.
3. Quotations & Pricing
Quotes are based on information provided at the time and are valid for 14 days unless otherwise stated. Additional charges may apply if the actual item dimensions, weight, or nature differ from the provided details.
4. Packaging and Handling
We take utmost care in packaging, using industry-standard and custom materials where appropriate. Customers must declare the value and fragility of items for appropriate handling.
5. Liability & Insurance
Our liability is limited unless enhanced cover is purchased. We recommend insurance for all high-value shipments. ShipLink Ltd shall not be liable for loss or damage unless due to proven negligence.
6. Customs and Duties
International shipments may be subject to customs checks, taxes, or duties. These are the responsibility of the receiver unless otherwise agreed.
7. Customer Responsibilities
You are responsible for:
– Accurate item descriptions
– Proper documentation
– Ensuring items are not prohibited or restricted
– Timely payment of invoices
8. Payment Terms
All invoices are due as agreed prior to shipment. Late payments may incur fees or service delays.
9. Cancellation and Refunds
Cancellations must be made before processing or collection begins. Refunds are issued at our discretion depending on service stage.
10. Intellectual Property
All content, branding, and materials on our website or marketing platforms remain the property of ShipLink Ltd or our licensors.
11. Limitation of Liability
We shall not be liable for indirect, incidental, or consequential damages, including business interruption or loss of profits.
12. Governing Law
These Terms shall be governed by and interpreted according to the laws of England and Wales. Disputes will be handled within UK jurisdiction.
13. Amendments
We reserve the right to update these Terms & Conditions. Continued use of our services implies acceptance of the changes.