Effective Date

6/6/2025

1. Who We Are

ShipLink Ltd is a registered UK company trading under the Pack & Send franchise network. We offer professional packing, shipping, freight, and logistics services for individuals and businesses.

Data Controller:

ShipLink Ltd

Registered Office: Unit 3 Barrack Court, Plymouth

Company No: 15703330

Email: [email protected]

2. What Personal Data We Collect

We may collect and process the following personal data:
– Identification Data
– Contact Data
– Transaction Data
– Technical Data
– Marketing Data
– Usage Data

We do not collect special categories of personal data unless explicitly required and consented.

3. How We Collect Your Data

We collect data through:
– Direct interactions
– Online forms and web analytics tools
– Email, phone, or postal communications
– In-person at our service centre(s)
– Third parties (e.g. courier services, payment processors)

4. How We Use Your Personal Data

We use your data for:
– Service provision
– Customer support
– Payments and invoicing
– Service improvement
– Legal compliance
– Marketing communications (with consent)

5. Legal Basis for Processing

We process data under:
– Contract performance
– Legal obligation
– Legitimate interest
– Consent

Shared with:
– Courier/logistics partners
– IT/software providers
– Payment processors
– Legal/regulatory bodies

7. International Transfers

International data transfers are protected via Standard Contractual Clauses or equivalent safeguards.

8. Data Retention

We retain personal data:
– For legal/accounting: up to 7 years
– Marketing data: until consent is withdrawn
– Website logs: ~12 months

You have rights to access, correct, delete, restrict, port, and object to the use of your data. Email us to exercise these rights.

10. Cookies and Tracking Technologies

We use cookies to enhance user experience. Preferences can be managed through browser settings or our cookie banner.

11. Data Security

We implement:
– SSL encryption
– Access control
– Secure servers
– Staff training

12. Complaints and Supervisory Authority

13. Changes to This Privacy Policy

We may update this policy. Latest version will be on our website.